Return- Refund Policy
If you are not completely satisfied with your purchase you may return it to us for a full refund, store credit or an exchange. Please see below for more information on our return policy.
Returns
All returns must be postmarked within ten (10) business days of the delivery date. All returned items must be in new and unused condition.
Return Process
We take great care in packaging and shipping our items but sometimes accidents happen. If your item arrives damaged or broken please include a picture of the damaged item with your email. To ensure safe transit, kindly wrap the ceramic piece in it's original packaging or re-wrap in bubble wrap or foam and place in a sturdy box. To ensure safe delivery, the address should read as follows:
Get Plastered LLC
7500 Oxley Drive
Richland Hills, TX 76118
United States
Return shipping charges will be paid or reimbursed by us.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) business days from the receipt of your item to process your return or exchange. If paying by credit card this will also depend on your credit card companies refund processing time.
No Restocking Fees
We don't impose any restocking fees on returned products. Your satisfaction matters most and we want to make the return process as straightforward as possible for you.
Order Modifications and Cancellations
We offer a 24-hour window for order modifications and cancellations. Simply reach out to us, and if your order hasn't entered the fulfillment process, we'll accommodate your request without any hassle.
Dedicated Customer Support
At Get Plastered we're here to assist you every step of the way. Whether you have questions about returns, need assistance with an exchange or want to inquire about your order, we're just an email away.
• Email: lisa@getplastered.shop
• Operating Hours: Monday - Saturday 9:00 - 5:00 (CST)